HP Pavilion DV6T QE - Back Home + My Customer Service Experience
Gear: HP Pavilion DV6T QE, Laptops.
About a week and a half ago I shipped my HP DV6T QE to HP for repairs. The system's fan was producing some rough sounds and I had to get the system checked. The laptop made it back home today and so far it has performed as it was designed to.
I think it's rather hideous having to give them serial numbers and model numbers, and my name, phone number, email and shipping addresses again. I bet the ordering and customer service databases are not working with the same database. They should synchronize their databases and just ask for the phone number that was used when the system was purchased. This would avoid repeating stuff again.
More notes at:
HP Customer Service Experience (HP DV6T QE)
Labels: HP Pavilion DV6T Quad Edition