Switching from Windows Live Webhosting

From Live Webhosting to google apps.  The nightmare begins.

Live Webhosting
  • Pros:
    •  Domain and hosting for $15
    •  Easy file editing
  • Cons:
    •  Poor support for blogging systems
    •  No FTP ( http://www.thefreeftp.com can help )
    •  Horrible customer support (they are like robots)



Live webhosting sucked for blogging so I decided to transfer my domain, by default your domain management will be transfered to Melbourne IT.


MELBOURNE IT
I have to say that Melbourne IT is a big company and getting things done will take time.  I have wanted to have my blog at my domain name.  However Melbourne IT has had lots of issues (this is not just me).

One simple issue that drove me crazy:
I could not create CNAME records.  I tried in a million different ways to create this and had no success.
It was something simple:
Hostname: www Points to: ghs.google.com type CNAME.  This was not possible to create.

I tried their help system, and it didn't fix any issues.  Then I tried their customer service messaging system.  Nothing.  I tried to call them and could not get a hold of their Australian offices.

I decided to go loco and begin destroying the company.
I posted complaints on Facebook, Twitter, lots of blogs.
I emailed ICANN.
I modified Melbourne IT's wikipedia
I sent customer service over 100 messages of my complaints

This had no immediate effect whatsoever.  Then I decided to break the chain of command and contact the CEO of the company directly.  Mr. Theo Hnarakis.   I sent one of the worst complaints I have ever written.  Amazingly Mr. Hnarakis answered back.  He sent my message to all of the executives at the company and within minutes Melbourne IT's support was contacting me.

When the support specialist tried to do the changes that I tried he failed.  He couldn't do it and apparently there was a glitch in the system.  He is submitting the glitch and hopefully gets fixed soon.  Lots of other people have been complaining about it but never took it to someone who can act on the complaint.

My website is still not up, but I'm sure that after these actions the website will be up.  Thanks, Hnarakis for caring about your company and your customers.

Note:  I'm also updating all the places were I posted my rants about Melbourne IT, including the wikipedia page.

Published: Feb 9, 2010

No comments:

Post a Comment

Sign up for the JBA Newsletter. A few times per year I may sell or give away gadgets and other electronics By signing up you ensure getting notified in a timely manner. I do NOT send you emails that will waste your time. Thank you.

Home

Hi. My name is Jesse, and I'm a technology enthusiast. I play with technology and share what I find on this blog. If you have any questions then please use the contact form below. I'll get back to you as soon as I can.


Contact

Name

Email *

Message *